Legal

EverSafe Pro — Privacy Policy

Last updated: 26 June 2026

1. Who This Policy Applies To

This Privacy Policy applies to:

• website visitors;
• account holders and subscribers;
• authorised users added to an account;
• people whose information is included in an ICE profile;
• people who submit emails, texts, screenshots, links, attachments, or similar material for scam review; and
• customers who purchase EverSafe Pro hardware or related products.

2. Contact Details

If you have a privacy question, want to request access to or correction of your personal information, or want to raise a privacy concern, please contact us:

• Privacy Contact: Account Administrator
• Email: admin@eversafe.pro

3. What Information We Collect

We may collect personal information that you provide directly, information generated through your use of the Services, and limited information from third-party providers involved in operating the platform. The types of personal information we may collect include:

• Account Information: name, email address, phone number, physical address, subscription details, account credentials, and billing records.
• ICE Profile Information: emergency contacts, relationship details, medical notes, allergies, medications, health conditions, and other emergency profile details you choose to include.
• Scam Review Submissions: emails, text messages, screenshots, attachments, links, sender details, message content, and related metadata you submit for assessment.
• Payment Information: limited payment and transaction information from payment providers. We do not store full payment card details ourselves.
• Technical and Usage Information: IP address, browser type, device information, operating system, app interactions, log data, and diagnostic information.
• Support and Communications Data: messages you send to us, support requests, complaints, and other correspondence.

4. How We Collect Information

We collect personal information when:

• you create or manage an account;
• you purchase a subscription or product;
• you complete or update an ICE profile;
• you submit a message or communication for scam review;
• you contact us for support or make a complaint;
• you interact with our website or app; or
• an Account Admin adds you as an authorised user or enters your details into an ICE profile.

We may also receive limited information from service providers such as payment processors, hosting providers, analytics providers, and communications tools used to deliver the Services.

5. Why We Collect and Use Information

We collect and use personal information to:

• create and manage accounts;
• provide subscriptions, billing, renewals, and customer support;
• generate and display ICE QR profiles;
• review submitted messages and provide scam-risk assessments;
• operate, maintain, secure, troubleshoot, and improve the Services;
• monitor system quality, detect abuse, and investigate fraud or misuse;
• communicate with users about service updates, security matters, billing, and support; and
• comply with legal obligations and respond to lawful requests.

We may also use historical scam-review submissions internally to test, verify, audit, or improve our systems, workflows, and detection tools. Where appropriate, we may minimise data, restrict internal access, or use de-identified or aggregated information for those purposes.

6. Voluntary Provision of Information

You generally provide information to us voluntarily. However, if you choose not to provide certain information, we may be unable to:

• create or manage your account;
• provide subscription services;
• generate or maintain an ICE profile;
• process a scam-review request;
• provide support; or
• complete a purchase or renewal.

If you choose not to provide information for an ICE profile, the profile may be incomplete or may not serve its intended purpose.

7. ICE QR Profiles and Viewer Access

The ICE QR feature is designed to display a read-only webpage containing the information you choose to make available through your profile.

Scanning the QR code does not allow the viewer to alter your information through that page. The page displays the most recent information saved by the user to the profile.

Any person who has access to the QR code, whether in an emergency or otherwise, may be able to view the information displayed on that page. If an ICE card, wallet, phone case, key tag, or another item displaying the QR code is lost, misplaced, borrowed, or accessed by another person, the information linked to that QR code may also be viewable to them.

You are responsible for deciding what information to include in an ICE profile and for keeping that information accurate, current, complete, and appropriate for sharing.

8. Disclosure of Personal Information

We do not sell personal information. We may disclose personal information only:

• to service providers who help us operate the Services, such as hosting, storage, analytics, communications, authentication, and payment providers;
• to authorised users or account administrators where the structure of the account permits shared access;
• to any person who scans an ICE QR code and accesses the linked read-only webpage;
• where disclosure is required or authorised by law;
• where disclosure is reasonably necessary to assist with a serious threat to life, health, or safety, or to investigate unlawful activity; or
• as part of a business transaction such as a sale, restructure, or transfer of assets, subject to appropriate protections where required.

9. Overseas Storage and Processing

Some of our service providers or technical infrastructure may store or process personal information outside New Zealand. Where this occurs, we take steps intended to ensure that personal information remains appropriately protected.

10. Storage and Security

We use reasonable technical, physical, and administrative safeguards to help protect personal information against loss, unauthorised access, misuse, modification, disclosure, and other misuse. These safeguards may include access controls, authentication controls, encryption in transit, protective measures at rest, logging, monitoring, and role-based access restrictions.

However, no method of internet transmission, cloud storage, or electronic processing can be guaranteed to be completely secure.

11. Privacy Breaches

If we become aware of a privacy breach involving your information that meets the threshold for notification under New Zealand law, we will respond in accordance with our legal obligations, including notifying affected individuals and the Office of the Privacy Commissioner as required.

12. Accuracy of Information

We rely on users to provide accurate and up-to-date information, especially for ICE profiles, emergency contacts, and scam-review submissions. You may update much of your information through your account. You should review your information regularly and make any necessary corrections.

13. Access and Correction

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate, incomplete, outdated, or misleading. We may ask you to verify your identity before responding to an access or correction request. Requests should be sent to admin@eversafe.pro.

14. Retention

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected or may lawfully be used. When personal information is no longer reasonably required, we may delete it, de-identify it, or securely destroy it, unless we are required or permitted by law to retain it for longer.

15. Information About Other People

If you provide personal information about another person, including a family member, dependent, emergency contact, or authorised user, you are responsible for ensuring that you have authority or another lawful basis to provide that information and, where applicable, to make it available through the Services.

16. Cookies, Analytics, and Similar Technologies

We may use cookies, session tools, analytics tools, and similar technologies to operate the website and app, remember preferences, maintain sessions, improve functionality, measure usage, and support security. These tools may collect technical and usage information such as browser type, pages viewed, referring URLs, timestamps, interactions, and device information.

17. Third-Party Websites and Services

The Services may contain links to third-party websites, tools, or resources. This Privacy Policy applies only to EverSafe Pro. We are not responsible for the privacy practices, security, content, or terms of third-party websites or services. You should review the privacy statements of any third-party site or service you access.

18. Complaints

If you believe we have breached your privacy, please contact us first at admin@eversafe.pro with details of your concern. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal obligations, or business practices. The updated version will be posted on our website or app with a revised "Last updated" date. If a change is material, we may also provide notice through the Services or by email.